"could not connect to the database....access denied to user" when installing joomla Topic is solved

Need help installing Joomla! 5.x? For all Joomla! 5.x installation issues please use this forum.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10
Post Reply
Lakeside55
Joomla! Apprentice
Joomla! Apprentice
Posts: 23
Joined: Fri Mar 17, 2023 8:19 pm

"could not connect to the database....access denied to user" when installing joomla

Post by Lakeside55 » Thu Apr 25, 2024 6:17 am

I used to how to do this stuff... :-[ .MANY years ago, embarrassed to have forgotten..anyway. Just istalled XAMPP, extracted Joomla zip file to C:XAMPP/htdocs, was running the install and had it ALL filled in THEN clicked the final button (install Joomla) and got this error: Could not connect to the database. Connector returned error message: Access denied for user 'bXXX'@'localhost' (using password: YES) I chose 'run as adminstrator' for xampp in my control panel, and set superuser, password for superuser during setup, so not sure what else to do. I kept getting that error message when I tried to install wamp previously (got fed up, uninstalled wamp and tried xampp lol) Greatly appreciate any ideas, thanks.

User avatar
imanickam
Joomla! Master
Joomla! Master
Posts: 28210
Joined: Wed Aug 13, 2008 2:57 am
Location: Chennai, India

Re: "could not connect to the database....access denied to user" when installing joomla

Post by imanickam » Thu Apr 25, 2024 6:40 am

In XAMPP and WAMP servers, the default user name is root and there is no password for the user root.

If you want to use another user to access the database, you have to access the database via phpMyAdmin, create a new user, and GRANT ALL PRIVILEGES to the user being created.

Hope this helps.
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
Joomla! - Global Moderators Team | Joomla! Core - Tamil (தமிழ்) Translation Team Coordinator
Former Joomla! Translations Coordination Team Lead
Eegan - Support the poor and underprivileged

Lakeside55
Joomla! Apprentice
Joomla! Apprentice
Posts: 23
Joined: Fri Mar 17, 2023 8:19 pm

Re: "could not connect to the database....access denied to user" when installing joomla

Post by Lakeside55 » Thu Apr 25, 2024 7:49 am

Thank you imanickam for the quick reply, did not think anyone would post so soon :) I did not explain too well. I am trying to install joomla, but I must have neglected something. I have XAMPP installed on windows 11, and extracted the downloaded joomla folder into httdocs in Wamp (C:xampp/htdocs/joomla files ) I clicked on the joomla install file, the joomla dialogue boxes came up, I filled them in, setting 'super user name.. supeuser password' etc. I get to the end and click 'install joomla' and then got that error message. I had all the xampp things running to, and as an 'administrator'. So I don't know why I got that error. :'(

User avatar
imanickam
Joomla! Master
Joomla! Master
Posts: 28210
Joined: Wed Aug 13, 2008 2:57 am
Location: Chennai, India

Re: "could not connect to the database....access denied to user" when installing joomla

Post by imanickam » Thu Apr 25, 2024 9:48 am

Lakeside55 wrote:
Thu Apr 25, 2024 6:17 am
Could not connect to the database. Connector returned error message: Access denied for user 'bXXX'@'localhost' (using password: YES)
If you have created a new user (say bXXX) then that user should have been GRANTed ALL PRIVILEGES in the database.

Kindly check whether this has been done in the database server. You could use phpMyAdmin for accessing the database server.
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
Joomla! - Global Moderators Team | Joomla! Core - Tamil (தமிழ்) Translation Team Coordinator
Former Joomla! Translations Coordination Team Lead
Eegan - Support the poor and underprivileged

User avatar
AMurray
Joomla! Exemplar
Joomla! Exemplar
Posts: 9818
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: "could not connect to the database....access denied to user" when installing joomla

Post by AMurray » Thu Apr 25, 2024 10:09 pm

I believe XAMPP does require a MySQL db user with a password (I'm sure I read that recently; perhaps I'm misinformed). I use WAMPServer ordinarily, and out of the box the MySQL password (e.g. to log into phpMyAdmin is "root" and no password. I assume it can then be set with a password if desired. Those details are then used for the Joomla installation.

Running XAMPP "as administrator" in Windows has nothing to do with the MySQL privileges being discussed here as mentioned by @imanickam. They are two separate things.

In the Joomla setup, you are asked for two sets of credentials: (1) the *database* details, and (2) the superuser (for joomla administrator). We are talking about the database user not the superuser for Joomla itself. The database requires a user and certain access privileges so it can 'talk' to Joomla (through all its complicated scripting).
Regards - A Murray
General Support Moderator

Lakeside55
Joomla! Apprentice
Joomla! Apprentice
Posts: 23
Joined: Fri Mar 17, 2023 8:19 pm

Re: "could not connect to the database....access denied to user" when installing joomla

Post by Lakeside55 » Fri Apr 26, 2024 2:17 am

So, I tried again, another install and was able to install, I used root, and let password blank for MySQL. I can start/stop apache, etc clicking on xampp icon and going in. I can connect to the server, and even get into phpMadmin. so far so good. But I logged into Joomla backend and there was nothing really. Front page looked empty too. I remember doing this before and there was content to get you started so it had the look of a website. I did something wrong I think.. here is a pic:
Cassiopeia backend.png
Thank you for all other answers. I will try wrap my head around the difference of accessing Apache versus MySQL versus joomla itlself. used to sort of know how to do it, but I am getting older- not smarter, and I feel like the look of Joomla has changed? lol Thanks for your patience
You do not have the required permissions to view the files attached to this post.

User avatar
imanickam
Joomla! Master
Joomla! Master
Posts: 28210
Joined: Wed Aug 13, 2008 2:57 am
Location: Chennai, India

Re: "could not connect to the database....access denied to user" when installing joomla

Post by imanickam » Fri Apr 26, 2024 3:56 am

Lakeside55 wrote:
Fri Apr 26, 2024 2:17 am
I logged into Joomla backend and there was nothing really. Front page looked empty too. I remember doing this before and there was content to get you started so it had the look of a website. I did something wrong I think.
You did not do anything wrong. From your description, I believe that you are looking for sample data.

To install sample data, log into your site's administrator back-end. Go to "Home Dashboard". In the dashboard, you would notice a module titled "Sample Data". Click on the button Install that is opposite to "Blog Sample Data".

After this you would see sample data installed on your site and you can see some content.

Note:
Be known that in n Joomla! 3, during the install itself one can choose to install the appropriate sample data. In Joomla! 4 and Joomla! 5, after the successful installation, one can choose to install the sample data by logging into the backend .
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
Joomla! - Global Moderators Team | Joomla! Core - Tamil (தமிழ்) Translation Team Coordinator
Former Joomla! Translations Coordination Team Lead
Eegan - Support the poor and underprivileged

Lakeside55
Joomla! Apprentice
Joomla! Apprentice
Posts: 23
Joined: Fri Mar 17, 2023 8:19 pm

Re: "could not connect to the database....access denied to user" when installing joomla

Post by Lakeside55 » Fri Apr 26, 2024 4:37 am

Thanks again I will try. Something I just remembered ( I have forgotten so much) is that if I add administrator to the web address localhost/admistrator, the backend will appear lol Because I had really nothing, just the Casseiopia banner, and 'login' lol All good now :) I just added the sample content, following your advice and now have the Casseiopia site looking as it should. I am slowly starting to remember what I used to do, thank you! Now I guess I'll mess it up by finding another template to add :)

User avatar
imanickam
Joomla! Master
Joomla! Master
Posts: 28210
Joined: Wed Aug 13, 2008 2:57 am
Location: Chennai, India

Re: "could not connect to the database....access denied to user" when installing joomla

Post by imanickam » Fri Apr 26, 2024 5:30 am

Glad to be of help. Next time, for each question/issue, please create a separate topic.
Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
Joomla! - Global Moderators Team | Joomla! Core - Tamil (தமிழ்) Translation Team Coordinator
Former Joomla! Translations Coordination Team Lead
Eegan - Support the poor and underprivileged


Post Reply

Return to “Installation Joomla! 5.x”